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Shipping & Returns

Returns Policy

Jax Music Supply offers a 60 day "no hassle" return policy.  If you are not happy with your item, simply return your item for a full refund, in accordance with our full return policy.  Past 60 days, please contact the manufacturer of the product for their warranty information.   Exceptions: 

Effects pedals that have been modified are not eligible for returns.

Obviously worn parts (significantly used) are not eligible for returns.

Other returns are at the sole discretion of Jax Musci Supply.  While we are accommodating, we reserve the right to change this policy without notice.


Returns address:


Jax Music Supply, LLC., 690 Grouse Ridge Road, Max Meadows, VA 24360


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. 

When you place an order, we will estimate shipping for you based on the availability of your items and the shipping options you choose.  Please allow 4 to 6 weeks for shipping on international orders.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.